Privacy Policy

 

  • Introduction
  • Sneakest is an ecommerce platform run by Sneakest Pte. Ltd (individually and collectively, “Sneakest”, “we”, “us”, or “our”). This Sneakest Personal Data Protection Policy (“Personal Data Protection Policy”, also refered to as “document”) is to inform you of how we manage, collect, use, and disclose your Personal Data.


    We may update this Personal Data Protection Policy to ensure that it is consistent with any changes in legal or regulatory requirementa. Subject to your rights at law, you agree to be bound by the prevailing terms of this document as updated from time to time on our website.


  • Consent
  • 2.1 How do you get my consent?

    When you submit information to us, register for an account with us, visit our website to purchase, view, or otherwise surf any of the products or services offered by us, you agree and consent to Sneakest, as well as our respective representatives, and/or agents collecting, using, disclosing, and/or processing your personal data as described herein. If you do not consent to the processing of your personal data as described in this Privacy Policy, you may withdraw your consent by discontinuing access to our website and the use of our services.


    Additionally, if we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.


  • Collection of Data
  • 3.1. What Personal Data will Sneakest Collect?

    Sneakest will collect the following data, without limitations:

    • Name
    • Email address
    • Date of birth
    • Billing address
    • Bank account and payment information
    • Gender
    • Telephone number
    • Any other information about the you when you sign up to use our services or website, and when you use the Services or website, as well as information related to how the you use our services or website; and
    • Aggregate data on content you engage with

    3.2. When will Sneakest collect my data?
    Generally, Sneakest collects Personal Data either directly from you, or from your authorized representatives (i.e. persons whom you have authorised, persons who have been validly identified as being you or your authorized representative pursuant to our then-current security procedures), from third parties, or from publicly available sources or thorugh our website in the following ways:

      1. When you register and/or use our services or site, or open an account with us
      2. When you submit a form relating to any of our products and services
      3. When you interact with our customer service team, for example, but not limited to, telephone calls (which may be recorded), face-to-face meetings, and emails
      4. When you request that we contact you, and/or to be included in an email or any other mailing list
      5. When you carry out transactions through our services
      6. When you provide us with feedbacks or complaints
      7. When you register for a contest
      8. When you use our electronic services, or use services on our website. This includes, without limitation, through cookies, which we may deploy when you interact with our website
      9. When we receive references from business partners and third parties, for example, where you have been referred by them

    You should ensure that all Personal Data submitted to us is complate, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with products and services you require.


    3.3. We may, during your visit, use, or interaction with/on our mobile site, collect certain information by automated or passive means using a variety of technologies, which technologies may be downloaded to your device and may set or modify settings on your device. The information we collect may include, but not limited to, your Internet Protocol (IP) address, computer/mobile device operating system and browser type, type of mobile device, characteristics of the mobile device, the unique device identifier (UDID) or mobile equipment identifier (MEID) for your mobile device, the address of a referring website, and the pages you visit on our website, and the times of visit. We may collect, use, disclose, and/or process this information for the purposes (defined below).


    The above clause does not purport to be exhaustive. It sets out some common instances of when Personal Data about you may be collected.

    Should you wish to withdraw your consent for us to send you sales, marketing, or promotional information, please inform us as follows:

    1. To withdraw consent from promotional emails: please click on the “Unsubscribe” link in the promotional emails
    2. To withdraw consent from receiving promotional material with your order package: please email us atinfo@sneakest.com, with the words “Withdrawal of Personal Data” in the subject line.

  • Disclosure
  • Sneakest will take reasonable steps to protect your Personal Data against unauthorized disclosure.

    We may disclose your personal information if we are required by law to do so, or if you violate our Terms of Service.


    4.1 In conducting our business, we will/may need to disclose your personal data to our third party service providers, agents and/or our affiliates or related corporations, and/or other third parties, whether sited in Singapore or outside of Singapore, for one or more of the above-stated Purposes. Such third party service providers, agents and/or affiliates or related corporations and/or other third parties would be processing your personal data either on our behalf or otherwise, for one or more of the above-stated Purposes. Such third parties include, without limitation:

      1. Sneakest’s related corporations and employees to provide content, services, and products to you, address your queries and requests, in relation to your customer accounts, subscription, billing, or order arrangements with us as well as to activate, deactivate, install, maintain, and operate our systems and/or services
      2. Contractors, agents, service providers and other third parties we use to support our business. These include but are not limited to those which provide administrative or other services to us such as logistics, mailing houses, telecommunication companies, information technology companies and data centres
      3. Commercial shops and retailers in relation to providing rewards and benefits
      4. Our professional advisers, such as, but not limited to auditors and lawyers
      5. Third parties to whom disclosure by us is for one or more of the purposes stated above, and such third parties would in turn be collecting and processing your personal data for one or more of the purposes stated above
      6. This may require, among other things, share statistical and demographic information about you and your use of the services with suppliers of advertisements and programming. This would not include anything that could be used to identify you specifically or to discover individual information about you

  • Shopify
  • Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify's data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.


  • Payment
  • If you choose a direct payment gateway to complete your purchase, then we may store your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.


    All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.


    PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


  • Links
  • When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


  • Security
  • To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


  • Cookies
  • Here is a list of cookies that we use. We have listed them here so you that you can choose if you want to opt-out of cookies or not.

    _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

    _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider's internal stats tracker to record the number of visits

    _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer. cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

    _secure_session_id, unique token, sessional

    storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.


  • Age of Consent
  • By using this site, you represent that you are at least the age of majority in state of residence, or that you are the age of majority in your state or state of residence and you have given us your consent to allow any of your minor dependents to use this site.


  • Transfer of Information Overseas
  • Your personal data and/or information may be transferred to, stored or processed outside of your country. In most cases, your personal data will be processed in Singapore, where our servers are located and our central database is operated. Sneakest will only transfer your information overseas in accordance with Privacy Laws.


  • Disclaimer Regarding Security and Third Party Sites
  • 12.1.Sneakest do not guarantee the security of Personal Data and/or other information that you provide on third party sites. We do implement a variety of security measures to maintain the safety of your personal data that is in our possession or under our control. Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the personal data confidential. When you place orders or access your personal data, we offer the use of a secure server. All personal data or sensitive information you supply is encrypted into our databases to be only accessed as stated above.

    12.2. In an attempt to provide you with increased value, we may choose various third party websites to link to, and frame within, the Site. We may also participate in co-branding and other relationships to offer e-commerce and other services and features to our visitors. These linked sites have separate and independent privacy policies as well as security arrangements. Even if the third party is affiliated with us, we have no control over these linked sites, each of which has separate privacy and data collection practices independent of us. Data collected by our co-brand partners or third party web sites (even if offered on or through our Site) may not be received by us.

    We therefore have no responsibility or liability for the content, security arrangements (or lack thereof) and activities of these linked sites. These linked sites are only for your convenience and you therefore access them at your own risk. Nonetheless, we seek to protect the integrity of our site and the links placed upon each of them and therefore welcome any feedback about these linked sites (including, withoutlimitation, if a specific link does not work).


    12.3. Third parties may unlawfully intercept or access personal data transmitted to or contained on the site, technologies may malfunction or not work as anticipated, or someone might access, abuse or misuse information through no fault of ours. We will nevertheless deploy reasonable security arrangements to protect your personal data as required by the Privacy Laws; however there can inevitably be no guarantee of absolute security such as but not limited to when unauthorised disclosure arises from malicious and sophisticated hacking by malcontents through no fault of ours.

     

  • Changes To This Privacy Policy
  • We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


  • Contacting Us
  • For any questions, concerns, feedbacks, or complaints regarding your Personal Data, or about our Privacy Policy, you may contact us atinfo@sneakest.com with the words “Personal Data” in the subject line.


  • Terms and Condition
  • Please also read the Terms of Service establishing the use, disclaimers, and limitations of liability governing the use of the Site and the Services and other related policies.

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